Heidi Herman is a native to Illinois with a proud Scandinavian heritage and close ties to Iceland. Her mother is a native of Iceland, who met and married a US serviceman who was stationed in Reykjavik during WWII. Heidi grew up with stories of brave fishermen, mischievous trolls and adventurous Vikings. She once insisted to her elementary teacher that Leif Ericsson, not Christopher Columbus discovered America and that the history books were wrong.

As an adult, Heidi pursued a professional career in Telecommunications, incorporating her love of writing into a variety of projects. She authored magazine articles, white papers and technical assessment reports. Additionally, she has developed and presented over 100 training classes on topics such as telephone etiquette, customer service, and telephone feature training. She has enjoyed the writing, public speaking and traveling required in her work.

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